Find the right local entry point for mental health care, Wmo support, youth care, supported housing, a complaint or an objection. This is not just a list of names: it is a route based on what has become stuck.
Choose the option that best matches your situation. You do not need to know which law or organisation is responsible first.
Wmo support, neighbourhood teams and youth care are organised by each municipality. Do you live in IJsselstein, Nieuwegein, Houten, Zeist or another municipality in the province of Utrecht? Use your own municipality's Wmo desk or social team. The mental health providers below may serve a wider region.
This is not a ranking or a complete list of services. The right choice depends on your needs, referral, health insurer, contracted care and current capacity.
For people with severe or complex mental health problems who need specialist or highly specialised treatment. Registration usually requires a referral from a GP, medical specialist or another authorised referrer.
Highly specialised tertiary care for all ages, for example when previous treatment did not help enough or very specific expertise is needed.
For targeted treatment of several common mental health conditions. The Utrecht location offers a combination of in-person, online and group treatment.
For many questions about housing, money, health, participation, support and daily life. Buurtteam support is free and organised by neighbourhood.
Find your Buurtteam →For assistive devices, home adaptations, domestic support and transport, among other things. You can submit a request online or call 14 030.
Submit a Wmo support request →Free independent client support. A client adviser can explain the process, attend meetings with you and help if you are unhappy with an application or outcome.
Request independent client support →The legal basis is national, but Utrecht uses its own entry points, names and services.
You can describe the support you need, why you need it and how the organisations involved could work together more effectively. The plan is optional.
View the personal plan →If you cannot use ordinary public transport easily, a Wmo transport service or Regiotaxi pass may be an option.
View Regiotaxi Utrecht →Utrecht uses terms including Sociale Prestatie, Arbeidsmatige Activering, Dagondersteuning and Dagbegeleiding for different levels of activities and support.
View Meedoen in Utrecht →After an online Wmo request, the municipality aims to call you back within five working days or answer your question directly, according to its published procedure.
View the official procedure →Additional specialist youth care in Utrecht is divided geographically. Your postcode does not determine whether help is needed, but it does determine which network organises that additional help.
Discuss what is happening at home, at school and in the child's development. The Buurtteam can provide support directly and help arrange a referral if needed.
Find the right Buurtteam →For additional specialist youth care in Vleuten, De Meern, Leidsche Rijn, West and Zuidwest. Registration requires a referral or formal allocation.
View service area and access →For additional youth care in Binnenstad, Oost, Noordoost, Noordwest, Overvecht and Zuid. A referral is also required here.
Check your postcode →Being stuck can also involve housing, daily structure, recovery or support with everyday life.
Provides support at home and supported housing in the Utrecht region for people with mental health vulnerabilities.
View support and housing →For supported housing and social shelter, Utrecht also acts as the coordinating municipality for a wider region. Formal access is arranged through the municipal route.
View registration and conditions →A recovery college where people affected by mental health disruption work on recovery, development and connection, drawing on lived experience.
View the recovery programme →Using the wrong procedure costs time. First determine whether you are objecting to a formal decision or complaining about conduct, implementation or service.
| What has gone wrong? | First route | Important distinction |
|---|---|---|
| You disagree with a Wmo decision | Object to the Municipality of Utrecht | Normally within six weeks after the decision was issued. |
| Complaint about a Buurtteam worker | The Buurtteam's complaints procedure | A complaint about conduct does not automatically change a Wmo decision. |
| Complaint about a care provider | The provider's complaints procedure | Ask who is responsible for putting things right and who will respond formally. |
| Problems with the delivery or repair of an assistive device | Contact the supplier first | If you disagree with the municipal decision, you may also need to lodge a formal objection. |
| Complaint about Regiotaxi | Regiotaxi Utrecht complaints desk | A transport complaint and a dispute about your Wmo assessment are different matters. |
| Complaint about the municipality's conduct | Municipal complaints procedure | If you are still dissatisfied afterwards, contact the Utrecht ombuds office. |
If there is immediate danger, call 112. If you are thinking about suicide, call or chat with 113 Suicide Prevention. For urgent mental health support without immediate danger to life, contact your GP or the out-of-hours GP service. Altrecht's crisis service cannot always be contacted directly without a referral or existing arrangement.
View all urgent help routes →The initiative began in IJsselstein. Share what happened in your Utrecht care journey if you want to help reveal where handovers, access or responsibility break down. You may remain anonymous.
