Stuck in Dutch healthcare? What you can do now
First identify what is stuck: a decision, a waiting list, a transfer or a lack of coordination. Then choose the route that best matches your situation.
Where exactly is it stuck?
You don't need to know which law or organization you're under first. Start with what's actually happening.
An application or decision has been rejected
Start with the formal decision, the statement of reasons and the time limit specified therein.
Wmo application rejected
Help with the household, transport, home adjustment or daily spending.
Pgb rejected or discontinued
Check the decision and decide which follow-up step fits.
Wlz indication rejected
If the CIZ thinks you're not eligible for long-term care.
Care stopped or refused
What you can request and what route there is when care goes away.
You are waiting or care does not get started
Look who is responsible for the next step and which alternatives should be discussed.
Waiting list GGZ
Your rights, waiting list mediation and questions about bridging care.
Youth care has stalled
If help for your child does not start or organisations refer you back and forth.
Informal caregiver overwhelmed
If care stays on you and the burden becomes too heavy.
Request a second opinion
If in doubt about a diagnosis, treatment advice or indication decision.
You are passed on and nobody oversees the whole situation
Make visible who refers, who refuses and who should organise the next step.
Passed from service to service
Why you keep going around and how you ask for one concrete follow-up.
Municipality and health insurer refer you back and forth
What responsibility is disputed and what do you ask in writing?
Nobody takes the lead
Multiple healthcare providers are involved, but no one oversees the whole situation.
You want to take a formal or supported follow-up step
Choose the route that suits your purpose: challenging a decision, complaining about how you were treated, or getting independent support.
Three basic steps that almost always help
Put facts and agreements in writing
Write down who said what, on what date and with what file number. Ask for decisions and commitments in writing.
Ask who takes the next step
Ask not only why something cannot be done, but who acts now, what they do and when you get an answer.
Find someone who can support you
Independent client support is free, knows the routes and can go along with conversations.
Six short routes explained
See what suits your situation. Each video summarises one practical follow-up step.
Watch the explanation for this topic
Watch the essentials in a few minutes before reading the full explanation.
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What next?
The pattern behind many of these situations is the same: the problem is often not one organisation, but the gap between organisations. You can read about that coordination with authority.
FAQ
I need help with my care. Where should I start?
How can I get the right care sooner?
What if several providers are involved but nobody coordinates the care?
Is Zorgfuik an emergency service?
Does it cost anything to share my experience?
Can one experience really make a difference?
Help us make the pattern visible
Your experience matters. Together with other accounts, it helps reveal where the system repeatedly breaks down. You can share it anonymously.
Are you being sent from place to place?
Answer a few questions. You will not receive a diagnosis or individual advice, but you will get useful points and questions for your next conversation.