Life-threatening emergency: call 112
Call immediately if someone is in life-threatening danger or is acutely medically or physically unsafe.
Call 112Care falls away
Care stopped or refused? What you can do now
First identify who made the decision. That determines whether to ask for a safe transfer, file a complaint, lodge an objection or contact SKGZ.
Safety first
Are you about to lose essential care?
Use the numbers below for immediate assistance. For a complaint or objection you can then continue on this page.
Need a doctor quickly
During the day: your own doctor. Evening, night, weekend or holiday: the out-of-hours GP service.
So you find the number:- check your GP's website;
- call your GP's usual number and listen to the recorded message;
- search for ‘out-of-hours GP service’ plus your town or city.
Call before travelling to the service.
Read the guidance from ThuisartsSuicide thoughts
Call 113 or free 0800-0113. Chat can be anonymously via 113.nl. In immediate danger: 112.
113 Suicide PreventionChildren and young people aged 8 to 18
De Kindertelefoon listens for free and anonymous, daily from 11:00 to 21:00.
Call 0800-0432Chat or read moreNeed someone to talk to
De Luisterlijn is accessible day and night for a confidential conversation.
Call +31 88 0767 000Unsafe at home
Veilig Thuis provides free and anonymous advice on domestic violence and child abuse 24/7.
Call 0800-2000More situations and numbers are on Urgent help. Zorgfuik is not an emergency service.
Who made the decision?
Choose the route that suits your situation
‘Care stopped’ can mean a treatment decision, a municipal decision, a Wlz issue or a refusal by a health insurer. Each situation has a different next step.
Short explanation
See how the routes differ
The video summarises which first questions and pieces are important in almost every situation.
Your care stopped or you were refused: what you can ask for
Watch the essentials in a few minutes before reading the full explanation.🔒 YouTube loads only with your video permission. After that, one click on play is enough.
Route 1
A clinician or healthcare provider stops care
First, make a distinction: is an existing treatment being ended, or does a provider refuse to start new treatment? Those are not the same legal situations.
On-going treatment
- Ask for the specific reason and end date, both orally and in writing.
- Ask which necessary care continues until transfer can take place responsibly.
- Ask who will help find another suitable clinician and how your records will be transferred.
- Ask for the free complaint officer if you dispute the reason or procedure.
A treatment agreement cannot simply be ended unilaterally. There must be compelling reasons and the provider must follow a careful procedure. In very urgent circumstances, immediate termination may sometimes be the issue.
Route 2
The municipality stops Wmo support or youth care
- Ask for the formal decision if you only have a call, email or report.
- Check the effective date, reasons, investigation and information about how to object.
- Objections must usually be lodged within six weeks of publication of the decision.
- If stopping support could cause serious harm, immediately ask whether the existing support can continue temporarily.
Please note: Objection does not usually automatically suspend the decision. In the event of serious or irreversible consequences, legal assistance may be required for an interim appeal to the court.
Route 3
CIZ, care administration office or Wlz provider
Wlz care may involve several parties. So first find out exactly who decided.
- CIZ: You can object to a Wlz indication decision within six weeks.
- Care office: Check the letter when deciding for example on a Wlz-pgb or the execution of care.
- Healthcare provider: If the supplier stops the treatment or delivery, the rules of care and complaint may also apply to providers.
Don't you know which law or party the problem is? Het Juiste Loket gives free independent advice on Wmo, Youth Act, Wlz and Health Insurance Act.
Route 4
The health insurer refuses or stops reimbursement
- Ask for a written decision with policy condition, medical assessment and any authorisation requirement.
- First submit a complaint or request for review to the health insurance provider.
- Ask your clinician which medical information or supporting evidence is missing.
- If you cannot resolve the issue, you can go to the Ombudsman or Disputes Committee of SKGZ.
Do not confuse: This is not usually the same Awb objection route as a municipal decree.
Record today
Seven details you may need later
Don't wait until all the details are clear. Record the basic facts straight away.
- Who made or told the decision?
- When Did you hear this and what date does the care stop?
- What? stops exactly: treatment, guidance, aid, compensation or indication?
- Why? Is care stopped or refused?
- What letter or have you received a written decision?
- What deadline and objection or complaint route are listed?
- What temporary solution, transfer or necessary care is agreed?
Short example question
Would you like to confirm in writing who has decided that my care will stop or be refused, by what date, for what reason and what transfer or temporary solution has been arranged? Would you also like to mention which complaint, objection or dispute route and period applies to me?
You don't have to do this alone.
Ask someone independent to think things through with you
Independent client support
With Wmo and Wlz you can get free support when ordering your question, conversations and follow-up steps.
Read how to find support →Het Juiste Loket
Free information if it is unclear whether the municipality, health insurance company, CIZ, care administration office or provider is responsible.
Visit Het Juiste Loket →Urgent legal advice
Quickly ask for legal advice when a deadline expires or stopping care has serious consequences. An urgent application for interim relief is made to the court and may involve costs.
Visit the Legal Aid Desk →FAQ
Frequently asked questions about stopped or refused care
Can a provider simply end an ongoing treatment?
Not without good reason and a careful process. Ask for the reason, end date, necessary care until transfer and help finding a suitable alternative. Exceptional urgent circumstances can affect what is possible.
Is refusing new care the same as ending an existing treatment?
No. If care has not started, there may not yet be a treatment agreement. Ask for the reason in writing and where you can go instead, but do not assume that the same rules apply as when an ongoing treatment is ended.
Does municipal support continue automatically while I object?
Usually not. An objection normally does not suspend the decision. Ask the municipality whether support can continue temporarily. If stopping it could cause serious or irreversible harm, seek legal advice promptly about interim relief from the court.
What if my health insurer refuses care or reimbursement?
Ask for a written decision and first submit a complaint or request for reconsideration to the insurer. If that does not resolve the issue, you can take it to the Ombudsman or Disputes Committee of SKGZ. This differs from objecting to a municipal decision.
What if I am only told verbally that my care will stop?
Ask who made the decision, when the care will stop, why, and what transfer or temporary solution is being arranged. Request written confirmation and record the date, name and agreements from every conversation.
What should I do if stopping care creates immediate danger?
Call 112 in an immediate emergency. If urgent medical assessment is needed without immediate danger to life, call your GP during office hours or the out-of-hours GP service outside those hours. For suicidal thoughts, call 113 or 0800-0113, or chat through 113.nl.
Sources and editorial review
This page was checked on 29 August 2026. The exact route remains dependent on your letter, law, form of care and situation. Zorgfuik provides general information, no individual legal or medical advice.
Map your situation
How does losing care affect your daily life?
Answer a few questions. You do not get a diagnosis or legal judgment, but you do get focus points for a next conversation.