Watch and understand

Video library

Short videos give you the essentials first. Filter by topic, watch a video and continue on the related information page.

69 videos 24 shown

Coordination with a mandate: what a care coordinator does and does not do
Care process & rights

Coordination with a mandate: what a care coordinator does and does not do

Several healthcare providers, but nobody coordinates your care

Read the full explanation โ†’
Five professionals and nobody who sees the whole: the process gap check
Care process & rights

Five professionals and nobody who sees the whole: the process gap check

Rarely one desk. Usually the gap in between.

Read the full explanation โ†’
For Loved Ones and Carers: How loved ones become exhausted
Care process & rights

For Loved Ones and Carers: How loved ones become exhausted

Informal caregiver stuck or overburdened? Here is what to do

Read the full explanation โ†’
Free independent client support in the Netherlands: what it is and how to ask
Care process & rights

Free independent client support in the Netherlands: what it is and how to ask

Independent client support: free help that stands beside you

Read the full explanation โ†’
Free objection letter generator: seven types of letter in five steps
Care process & rights

Free objection letter generator: seven types of letter in five steps

Create a bilingual letter after a rejection

Read the full explanation โ†’
From single stories to a pattern: why the answers are added up anonymously
Care process & rights

From single stories to a pattern: why the answers are added up anonymously

Rarely one desk. Usually the gap in between.

Read the full explanation โ†’
Got a rejection in the Netherlands? Four things to check before you write
Care process & rights

Got a rejection in the Netherlands? Four things to check before you write

Create a bilingual letter after a rejection

Read the full explanation โ†’
Health insurer refused to cover your care? Why this isn't a normal objection
Care process & rights

Health insurer refused to cover your care? Why this isn't a normal objection

The municipality points to your insurer. Your insurer sends you back.

Read the full explanation โ†’
No decision received? What a notice of default is, and what it isn't
Care process & rights

No decision received? What a notice of default is, and what it isn't

Create a bilingual letter after a rejection

Read the full explanation โ†’
The Caretrap checks: naming where your path through the system gets stuck
Care process & rights

The Caretrap checks: naming where your path through the system gets stuck

Rarely one desk. Usually the gap in between.

Read the full explanation โ†’
The six-week objection deadline in the Netherlands, and what to do when time's nearly up
Care process & rights

The six-week objection deadline in the Netherlands, and what to do when time's nearly up

Create a bilingual letter after a rejection

Read the full explanation โ†’
There's a mistake in my medical file: what can actually be corrected?
Care process & rights

There's a mistake in my medical file: what can actually be corrected?

Request your medical records: get the complete picture

Read the full explanation โ†’
When the illness isn't the heaviest part, but the journey around it
Care process & rights

When the illness isn't the heaviest part, but the journey around it

Rarely one desk. Usually the gap in between.

Read the full explanation โ†’
Who still checks whether your medication fits? The medication review check
Care process & rights

Who still checks whether your medication fits? The medication review check

Rarely one desk. Usually the gap in between.

Read the full explanation โ†’
Years of symptoms without an explanation: what happened when you asked?
Care process & rights

Years of symptoms without an explanation: what happened when you asked?

Rarely one desk. Usually the gap in between.

Read the full explanation โ†’
Your municipality refused your support request? How to object
Care process & rights

Your municipality refused your support request? How to object

Wmo assistive device rejected: check what the decision is based on

Read the full explanation โ†’